Terms and conditions
All deposits are non refundable.
All cakes must be paid for in full on collection/delivery, with the exception of wedding cakes. Cakes remain the property of Little Cake Characters, until paid for in full.
Cakes over the value of £100 must be paid for in full, at least 5 working days prior to collection date. Failure to do so may result in your cake not being made.
Any cancellations within 7 days of collection date are to be paid for in full. No deposit refunds will be offered.
Wedding cakes must be paid for in full, no less than two months prior to your delivery/collection date. Failure to do so may result in your cake not being made or details reduced due to time restrictions.
Colour is subjective and all efforts will be made to match colour as close, within reason.
The agreed collection date is the date the cake will be ready and not before. Any changes to this date are up to the discretion of the manager. There may be a charge to alter the collection date.
Models are sold as non edible, as contain non edible supports and wires. Models are not for consumption under any circumstances.
Hot weather affects cake decoration and materials. Every effort is made to avoid this, but due to unpredictable weather, it is out of control. Some designs may have to be altered to suit and this decision will be made by us, in your best interest.
In hot weather, store your cake in the coolest room possible, until it is required.
Allergen advice is given on all cake boxes. Allergens must be declared and discussed at booking. It is your responsibility to read this information and pass on to your guests and venue. For wedding cakes, this information will also be left with your venue.
All complaints must be raised with 24 hours of collection. Cakes/ models must be returned for inspection by the manager. Without goods being returned, we are unable to make an assessment and will not be able to help.
Transport cakes with extreme care. They must be secure and kept flat and upright. Failure to do this will result in damage to your cake. Once collected, cakes are your responsibility. Any damage caused will result in extra costs and at our discretion, if we are able to repair.